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Learn more about becoming a Crisis Supporter.

We've put together a 30-minute info session video to help you understand what it takes to become a crisis supporter with Lifeline. Just fill in the form and we'll send you the link!

  • We'll send you a link via email to the info video
  • We'll contact you when new training is available

What does it take to become a Lifeline Crisis Supporter?

  • Good listening skills
  • Empathy, compassion & commitment
  • A desire to make a positive difference
  • Time and investment for your training - Attendance at all training dates is compulsory to complete the course.
  • A minimum of 4 hours per fortnight available to volunteer once your training is complete
  • A police check and Working with Children Check/Working with Vulnerable People Check (WWCC/WWVP) relevant to your state/territory. 
  • Basic computer skills and access to a reliable computer and internet for training
  • Student contribution towards training costs

"Callers are often incredibly grateful to have a human on the other end of the line who will listen with interest and reflect on the deep feelings they often have."

Lifeline Crisis Supporter

Want to know more about becoming a crisis supporter?

Female Crisis Supporter

An Introduction

Lifeline's outstanding and dedicated Crisis Supporter Volunteers mean no Australian need face their darkest moment alone. They are the heart of our organisation, and we are ever grateful for their contribution to the Australian community. Approximately 3,500 trained individuals provide Lifeline’s crisis support services and respond to a wide range of people and issues.

Male crisis supporter working from home

The Basics

Volunteering for Lifeline is an opportunity to make a difference in communities all around Australia. Our volunteers give their time, energy and expertise to help us achieve our vision of an ‘Australia Free of Suicide’. We look for crisis supporters who enjoy making a difference, are excited about learning new skills and meeting new people and have an interest in personal and professional growth and development.

crisis supporter

The Training

To become a Volunteer Crisis Supporter for Lifeline, you must undertake extensive training, commit to shifts, and meet our selection criteria. Our extensive training ensures you'll be confident, skilled, and able to support Lifeline's callers in times of emotional distress and crisis. We understand that the commitment is substantial, but volunteering with Lifeline on their 13 11 14 crisis line is a very rewarding volunteer opportunity.

Apply to become a Lifeline Crisis Supporter

Do you have all of the information you need and are ready to take the next steps? Perfect, just click the link below, choose your training dates and apply.