Learn more about becoming a Remote Crisis Supporter.
Would you like to know more about volunteering as a remote crisis supporter with Lifeline? Join us for an information session on 16th April 2024, 12pm, where we will guide you through the requirements of becoming a crisis supporter, including the training and application process. You'll also have an option to ask any questions you may have.
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30min information session + Q&A.
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16 April 2024, 12pm - Online via Zoom.
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Register your interest in our information session.
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We'll send you a reminder a few days before
What does it take to become a Lifeline Crisis Supporter?
- Good listening skills
- Empathy, compassion & commitment
- A desire to make a positive difference
- Time and investment for your training - Attendance at all training dates is compulsory to complete the course.
- A minimum of 4 hours per fortnight available to volunteer once your training is complete
- A police check and Working with Children Check/Working with Vulnerable People Check (WWCC/WWVP) relevant to your state/territory.
- To work remotely, you will need to have access to: a newish laptop and a strong internet connection (NBN is best) and a quiet space to take calls.
- Student contribution towards training costs
"Callers are often incredibly grateful to have a human on the other end of the line who will listen with interest and reflect on the deep feelings they often have."
Want to know more about becoming a crisis supporter?
An Introduction
Lifeline's outstanding and dedicated Crisis Supporter Volunteers mean no Australian need face their darkest moment alone. They are the heart of our organisation, and we are ever grateful for their contribution to the Australian community. Approximately 3,500 trained individuals provide Lifeline’s crisis support services and respond to a wide range of people and issues.
The Basics
Volunteering for Lifeline is an opportunity to make a difference in communities all around Australia. Our volunteers give their time, energy and expertise to help us achieve our vision of an ‘Australia Free of Suicide’. We look for crisis supporters who enjoy making a difference, are excited about learning new skills and meeting new people and have an interest in personal and professional growth and development.
The Training
To become a Volunteer Crisis Supporter for Lifeline, you must undertake extensive training, commit to shifts, and meet our selection criteria. Our extensive training ensures you'll be confident, skilled, and able to support Lifeline's callers in times of emotional distress and crisis. We understand that the commitment is substantial, but volunteering with Lifeline on their 13 11 14 crisis line is a very rewarding volunteer opportunity.