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Learn more about becoming a Remote Crisis Supporter.

Would you like to know more about volunteering as a remote crisis supporter with Lifeline? Join us for an information session on 16th April 2024, 12pm, where we will guide you through the requirements of becoming a crisis supporter, including the training and application process. You'll also have an option to ask any questions you may have.

  • 30min information session + Q&A.
  • 16 April 2024, 12pm -  Online via Zoom.
  • Register your interest in our information session.
  • We'll send you a reminder a few days before
What is involved in becoming a remote crisis supporter?
Through remote working we are able to offer those living in regional communities the opportunity to volunteer with Lifeline. Being a Lifeline Crisis Supporter can be a highly rewarding experience with many benefits.
Volunteering remotely with Lifeline can be a great option for those who value flexibility and convenience. Being able to take calls from the comfort of your own home means that you can avoid the time and expense of commuting and have more control over your schedule. This is especially beneficial for those who live in regional areas, as it allows them to volunteer without travelling long distances.
It is important to note that support will be provided for every shift, with an on-call supervisor available to offer guidance and assistance as needed. Overall, working remotely with Lifeline can be a rewarding and flexible way to make a difference in the lives of those in crisis while also maintaining a healthy work-life balance.

What does it take to become a Lifeline Crisis Supporter?

  • Good listening skills
  • Empathy, compassion & commitment
  • A desire to make a positive difference
  • Time and investment for your training - Attendance at all training dates is compulsory to complete the course.
  • A minimum of 4 hours per fortnight available to volunteer once your training is complete
  • A police check and Working with Children Check/Working with Vulnerable People Check (WWCC/WWVP) relevant to your state/territory. 
  • To work remotely, you will need to have access to: a newish laptop and a strong internet connection (NBN is best) and a quiet space to take calls.
  • Student contribution towards training costs

"Callers are often incredibly grateful to have a human on the other end of the line who will listen with interest and reflect on the deep feelings they often have."

Lifeline Crisis Supporter

Want to know more about becoming a crisis supporter?

Female Crisis Supporter

An Introduction

Lifeline's outstanding and dedicated Crisis Supporter Volunteers mean no Australian need face their darkest moment alone. They are the heart of our organisation, and we are ever grateful for their contribution to the Australian community. Approximately 3,500 trained individuals provide Lifeline’s crisis support services and respond to a wide range of people and issues.

Male crisis supporter working from home

The Basics

Volunteering for Lifeline is an opportunity to make a difference in communities all around Australia. Our volunteers give their time, energy and expertise to help us achieve our vision of an ‘Australia Free of Suicide’. We look for crisis supporters who enjoy making a difference, are excited about learning new skills and meeting new people and have an interest in personal and professional growth and development.

crisis supporter

The Training

To become a Volunteer Crisis Supporter for Lifeline, you must undertake extensive training, commit to shifts, and meet our selection criteria. Our extensive training ensures you'll be confident, skilled, and able to support Lifeline's callers in times of emotional distress and crisis. We understand that the commitment is substantial, but volunteering with Lifeline on their 13 11 14 crisis line is a very rewarding volunteer opportunity.

Apply to become a Lifeline Crisis Supporter

Do you have all of the information you need and are ready to take the next steps? Perfect, just click the link below, choose your training dates and apply.